This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Įnglish Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. What knowledge is needed to be a Waiters and Waitresse? ImportanceĬustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. Negotiation - Bringing others together and trying to reconcile differences. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Time Management - Managing one's own time and the time of others.
Persuasion - Persuading others to change their minds or behavior.Ĭritical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Īctive Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one. Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Ĭomplex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Ĭoordination - Adjusting actions in relation to others' actions. Service Orientation - Actively looking for ways to help people. Speaking - Talking to others to convey information effectively.
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What skills are required for Waiters and Waitresses? ImportanceĪctive Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
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